[Date]

[ContactName]
[AccountName]
[AccountAddress]

Dear [FirstName]:

Thank you for reporting the problem concerning:

[SummaryDescription]

Control Number [ControlNo] has been assigned to this issue for tracking purposes.  We will follow up with a final resolution by [DueDate].  Please don't hesitate to contact me in the meantime with any questions.

Regards,



[OwnerName]
[OwnerTitle]
Phone: [OwnerPhone]
Fax: [OwnerFax]