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Web Portals

• Customer Web Portal: Add a New Concern web form to the company’s existing web site(s) with a button or main menu link.  New Concerns originated by a customer are routed directly into the Everest database.  Leverage your existing web site for customer self-service, speeds up the intake process and eliminates duplicate data entry.

• Internal Web Portal: Add a New Concern web form to to the company’s existing intranet with a  button or main menu link.  New Concerns originated by any employee are routed directly into the Everest database.  Leverage your existing intranet for customer self-service, speeds up the intake process and eliminates duplicate data entry.

• Call Center Portal: Add a Customer Concern View to allow a CSR fast access to select and view the full Summary Report for any open Concern or review any closed Concern in the history.  Add Information button enables the CSR to quickly add a Note to a Concern when necessary during the current call.  The CSR may originate a New Concern for a Customer by clicking the New Concern button.  Data integration with existing call center software can auto-select the Customer Account and auto-fill the New Concern form so that the Rep Id and known customer contact details are populated automatically.

• Supplier Web Portal: Add a Supplier Corrective Action interface for Supplier Quality and the view is restricted for each Supplier to see only their assigned Corrective Actions.  The form is saved/updated in Everest as the Supplier Contact updates it and the Everest System Manager can add/edit/remove Supplier Contacts who are authorized with access to use the Supplier Portal.

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