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Keywords

Everest supports embedded keywords for automatic insertion of database information into the notification when it is generated. Keywords are recognized by the presence of left and right brackets [xxx].

General:
[Date] = Today's date
 = Name of the current user

Concern Record:
[ControlNo] = Concern Control Id number
[DateIssued] = Date concern was issued
[DateDue] = Date concern is due
[DateClosed] = Date concern was closed
[Priority] = Concern priority
[Cause] = Cause category from the response
[Summary] = Brief problem description from the selected concern
[ConcernType] = Concern Type from the selected concern
[ConcernCategory] = Concern Category from the selected concern
[ConcernReason] = Concern Reason from the selected concern
[DetailDescription] = Full text Detail Description from the selected concern

[Response] = Full text Final Resolution from the selected concern
[Originator] = Name of the concern originator

 

Quick Link URL feature
Enables a User to click on the hyperlink in a Notification to display the specified view automatically after the User logs in.

Quick List URL feature
Enables a User to click on the hyperlink in a Notification to display Open Concerns by Owner or Open Actions by Owner in the View Menu.

For the word "servername" use the name of your Web Server where the Everest Application is installed.

Concern Owner:
[OwnerName] = Primary response owner name
[OwnerPhone] = Owner telephone number
[OwnerPager] = Owner pager number
[OwnerFax] = Owner fax number
[OwnerTitle] = Owner title
[PreviousOwner] = Name of the current owner that is assigning a new owner
[OwnerEmail] = Owner email address
[OwnerDept] = Owner Department
[OwnerLoc] = Owner Location
[OwnerAddr] = Owner Address

Account:
[AccountId] = Account Id
[AccountName] = Account name
[AccountAddress] = Address1, address2, city, state, zip and country
[AccountZip] = Account zip code
[AccountSiteDesc] = Account site description
[AccountPhone] = Account phone number
[AccountFax] = Account fax number
[AccountEmail] = Account email address
[AccountRep] = Account rep name
[AccountRepPhone] = Account rep phone number
[AccountRepMobile] = Account rep mobile phone number
[AccountRepFax] = Account rep fax
[AccountRef1] = Categories Field 1
[AccountRef2] = Categories Field 2
[AccountRef3] = Categories Field 3
[AccountRef4] = Categories Field 4
[AccountRef5] = Categories Field 5
[AccountRef6] = Categories Field 6
[AccountRef7] = Categories Field 7
[AccountRef8] = Categories Field 8
[AccountRef9] = Categories Field 9
[AccountRef10] = Categories Field 10
[AccountLocation] = Account Location

Contact:
[ContactName] = Customer contact name for the selected concern
[ContactAddress] = Customer contact address
[FirstName] = Customer contact first name
[LastName] = Customer contact last name
[Salutation] = Customer contact salutation (i.e. Dear [Salutation] [LastName])
[ContactPhone] = Customer contact phone number
[ContactMobile] = Customer contact mobile phone number
[ContactFax] = Customer contact fax number
[ContactEmail] = Customer contact email address


Activities:
[ActivityDueDate] = Date the Activity is due for completion
[ActivityCompleteDate] = Date the Activity was completed
[ActivityPurpose] = Purpose provided in the activity
[ActivityOutcome] = Outcome described in the activity

Equipment:
[EquipId] = Equipment Id
[EquipDesc] = Equipment description
[EquipModel] = Equipment model
[EquipMemo] = Equipment memo
[EquipRef1] = Equipment Field 1
[EquipRef2] = Equipment Field 2
[EquipRef3] = Equipment Field 3
[EquipRef4] = Equipment Field 4
[EquipRef5] = Equipment Field 5
[EquipRef6] = Equipment Field 6
[EquipRef7] = Equipment Field 7
[EquipRef8] = Equipment Field 8
[EquipRef9] = Equipment Field 9
[EquipRef10] = Equipment Field 10

Reference:
[Reference1] = Reference Field 1
[Reference2] = Reference Field 2
[Reference3] = Reference Field 3
[Reference4] = Reference Field 4
[Reference5] = Reference Field 5
[Reference6] = Reference Field 6
[Reference7] = Reference Field 7
[Reference8] = Reference Field 8
[Reference9] = Reference Field 9
[Reference10] = Reference Field 10
[Reference11] = Reference Field 11
[Reference12] = Reference Field 12


Product:
[Product] = Product code or part number from each product on the selected response
[ProdDesc] = Product Description
[ProdGroup] = Product Group
[UpcCode] = UPC, Product Barcode Number
[LotNumber] = Product Lot Number
[MfgLocation] = Manufacturing Location
[ShipQty] = Quantity Shipped
[DefectQty] = Defective Quantity
[ProdMemo] = Product Memo
[ProdUoM] = Product Unit of Measure
[ProdGroupOwner] = Product Group Owner
[ProdRef1] = Product Field 1
[ProdRef2] = Product Field 2
[ProdRef3] = Product Field 3
[ProdRef4] = Product Field 4
[ProdRef5] = Product Field 5
[ProdRef6] = Product Field 6
[ProdRef7] = Product Field 7
[ProdRef8] = Product Field 8
[ProdRef9] = Product Field 9
[ProdRef10] = Product Field 10
[ProdRef11] = Product Field 11
[ProdRef12] = Product Field 12


Multiple Products Per Concern
A specific format is required to properly display a line item list of multiple products.  This format is only necessary when Everest is configured for Multiple Products for each Concern, a setting applied in Configuration | Other Options | Products.  The Product keyword must be followed by a comma within only one set of brackets.  Using this format, multiple Product keywords may be inserted, each keyword separated by a comma (no spaces) to produce a table list. 

[Product,]
[Product,ProdDesc]
[Product,ProdDesc,DefectQty]


Return Authorizations:
[AuthNo] = Return Authorization number
[AuthDate] = Return Authorization date
[AuthExpireDate] = Return Authorization expiration date
[AuthRecvDate] = Date returned materials received
[AuthReturnLocation] = Return Authorization location
[AuthMemo] = Memo field from Returns tab
[AuthQty] = Quantity Authorized for return
[AuthReturnQty] = Quantity received
[AuthRestockQty] = Quantity restocked
[AuthAmount] = Authorization Amount (Credit Amount, Repair Cost, etc.)
[AuthCloseDate] = Authorization Close Date
[AuthDisposition] = Authorization Disposition
[AuthDispMemo] = Authorization Disposition Memo


Repairs:
[RepairLoc] = Repair Location
[RepairMemo] = Repair Memo
[RepairRef1] = Repair Field 1
[RepairRef2] = Repair Field 2
[RepairRef3] = Repair Field 3
[RepairRef4] = Repair Field 4
[RepairRef5] = Repair Field 5
[RepairRef6] = Repair Field 6
[RepairRef7] = Repair Field 7
[RepairRef8] = Repair Field 8
[RepairRef9] = Repair Field 9
[RepairRef10] = Repair Field 10
[RepairRef11] = Repair Field 11
[RepairRef12] = Repair Field 12


Actions:
[ActionId] = Action request Id Number
[ActionType] = Action Type
[ActionIssueDate] = Issue date for selected action
[ActionCloseDate] = Date Closed for selected action
[ActionAssignedTo] = Name of assigned investigator for the selected action
[ActionDays] = Number of days to complete the selected action request
[ActionDueDate] = Due date for the selected action request
[EscalateName] = Escalate To name for the assigned action owner
[ActionRequest] = Action request description for the selected action
[ActionResponse] = Action response description for the selected action
[ActionProblem] = Problem statement for the selected corrective action
[ActionContainment] = Containment description for the selected corrective action
[ActionContainDate] = Effective Date for Containment description
[ActionFindings] = Findings description for the selected corrective action

[ActionCause] = Root cause analysis for the selected corrective action
[ActionShortTerm] = Short Term Corrective Action description
[ActionShortTermDate] = Effective Date for the Short Term Corrective Action description
[ActionPermanent] = Permanent Corrective Action description
[ActionPermanentDate] = Effective Date for the Permanent Corrective Action description
[ActionPrevention] = Preventive Action description
[ActionPreventDate] = Effective Date for the Preventive Action description
[ActionVerification] = Verification for selected corrective action
[ActionVerifyDue] = Verification Due Date for the verification step
[ActionVerifyDate] = Verification Complete Date for the verification step

Supplier:
[SupplierName] = Supplier name for the selected concern
[SupplierAddress] = Full supplier address formatted as an address
[SupplierPhone] = Supplier phone number
[SupplierFax] = Supplier fax number
[SuppContactName] = Supplier contact for selected concern
[SuppSalutation] = Supplier contact salutation
[SuppFirstName] = Supplier contact first name
[SuppLastName] = Supplier contact last name
[SuppContPhone] = Supplier contact phone number
[SuppContMobile] = Supplier contact mobile phone number
[SuppContFax] = Supplier contact fax
[SuppContEmail] = Supplier contact email


Distributor:
[DistributorName] = Distributor name for the selected concern
[DistributorAddress] = Full distributor address formatted as an address
[DistributorPhone] = Distributor phone number
[DistributorFax] = Distributor fax number
[DistContactName] = Distributor contact name for selected concern
[DistSalutation] = Distributor contact salutation
[DistFirstName] = Distributor contact first name
[DistLastName] = Distributor contact last name
[DistContPhone] = Distributor contact phone number
[DistContMobile] = Distributor contact pager number
[DistContFax] = Distributor contact fax number
[DistContEmail] = Distributor contact email



See also